Custom Orders Processing Time
The time needed to process custom orders varies but typically it takes us 3-4 days to complete your order.
Customs and Import Taxes
Buyer is responsible for custom and import taxes if applicable.
Returns and Exchanges
Since our products are mostly personalized items we do not accept returns or exchanges. However if there is a problem with your order please contact us.
Cutting Boards/Personalized Products
Every piece of wood that we use is unique in it's own way and therefore no two cutting boards are exactly the same.We use a laser to engrave our products and every piece will engrave differently. Please see care instructions on how to care for your cutting boards.
I gave you the wrong personalization details now what? Mistakes happen and we understand that. If you notice that you have provided us with incorrect personalization details if we have already engraved the product we will provide you with a discount to apply to your replacement order. If mistake is from our end we will replace the personalized product at no cost.